Frequently Asked Questions
Everything you need to know about your Gund shopping experience.
What are your standard shipping times and costs?
We offer standard shipping which typically takes 3-7 business days within the continental US. Orders over $50 qualify for free shipping, while a flat rate applies to smaller orders.
What is your return policy for plush toys and gifts?
We want you to love your purchase. If you are not satisfied, you can return items in their original, unwashed condition with tags attached within 30 days of delivery for a full refund.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are Gund products safe for infants and toddlers?
Safety is our top priority. All our products undergo rigorous testing to meet or exceed international safety standards, ensuring they are safe for children of all ages as specified on the product label.
How should I clean and care for my Gund plush?
Most of our plush items are surface-washable for easy cleaning. We recommend using a damp cloth and mild soap, then air drying to maintain the softness and integrity of the fabric.